Customer Onboarding | Nuix Skip to main content

Customer Onboarding

WELCOME TO NUIX!

You are in good hands as you onboard with Nuix

Nuix’s Sales, Solution Consulting, Training, Customer Success and Support teams come together to ensure a smooth, thorough and positive onboarding experience as you implement our solutions.

KICK OFF


Welcome
to Nuix

Your Welcome Pack includes access to your Nuix solutions, an introduction to your customer success team, collateral to help you get started and access to various Nuix portals.

Meet
the Team

Your Solutions Consultant and/or Customer Success Manager, primary training and support contacts and other Nuix team members will ensure onboarding and implementation success.

 

Engage
the Team

Our training, solutions consulting, customer success and support teams are strategically placed around the globe so you can work with someone within your region

 

IMPLEMENTATION


Check
the Facts

Our team will confirm access to all relevant licenses along with environment and infrastructure readiness to give you the best possible foundation to build on.

Onboard with
the Team

This is where YOU come in! Setting aside time to work with your implementation team is a key part of onboarding success. Your implementation is a team effort that we’re excited to support.

 

SUPPORT ORIENTATION


We have support analysts in all three regions and they support our customers in a "follow the sun" approach

Setting up
for Support

Your support team leader will schedule a support orientation during which you’ll share primary contact information for your key user contacts

Get
Access

All access to our support portal and a detailed review of the portal will be included in this orientation meeting, helping you get the most out of your customer support team

 

Reach out Directly

You also have the option to reach out directly, should the need arise, by emailing supportmanagers@nuix.com. This is a great way to provide feedback or escalate an existing issue.

CUSTOMER SUPPORT PORTAL

Or email us at support@nuix.com

CUSTOMER TRAINING


Nuix Learning & Development offers live in-person, live online and self-guided training formats so that you can receive your training in whatever way is most convenient for you. Email training@nuix.com to register for our free courses.

Featured Courses

Nuix Discover Master Certification Pathway

Contact us at training@nuix.com or by visiting www.nuix.com/training for our full curriculum of paid and free courses. Email training@nuix.com to register for our free training courses.

LEARN MORE

NUIX COMMUNITY


YOU HAVE ARRIVED!

Customer
Health Checks

Your sales representative will reach out to you throughout the year to schedule team calls and assess where we can help support you. Schedule one today!

SCHEDULE NOW

Join
us

Attend exciting live and virtual user events. Visit events.nuix.com for details.

LEARN MORE

Product
Updates

Access the latest versions of our products, documentation and release details at download.nuix.com.

LEARN MORE