Nuix Support

Nuix Support

NEED HELP?

Have some questions about our software? Need technical support? Visit our support portal and submit a ticket.

You can also email us at support@nuix.com

Nuix Support Portal

This is your central place to Manage Instances, Tasks and Accounts

Support Portal

SUPPORT HOURS

The Americas

Monday - Friday 8:00 a.m. - 10:00 p.m. U.S. Eastern Time

EMEA

Monday - Friday 8:00 a.m. - 7:00 p.m. GMT (Ireland)

APAC

Monday - Friday 8:00 a.m. - 7:00 p.m. Australia Eastern Time

Premium Support Clients

24 hours a day; 7 days a week; 365 days a year

Nuix Discover SaaS System Maintenance Schedule

 

System maintenance will be performed monthly in accordance with the below schedule. The SaaS environments will not be available for up to four hours during the maintenance window.

MAINTENANCE HOURS

Australia

4th Saturday at 1:00AM AEST

Canada

4th Friday at 1:00AM EST

United Kingdom

4th Monday at 4:00AM Ireland

United States

4th Sunday at 11:00PM EST

Need More Help?

Visit the Nuix Community

 

You can also visit out Commnity Portal to discuss issues with your peers and the developers of our software directly.

Join the Discussion

Create a topic and get advice… or join an existing discussion and share your expertise. Let your ideas thrive among the community!

Visit Forums

Release Corner

Check out the most recent releases of Nuix Software and stay up to date on the latest developments of your Nuix Products. 

View Latest Release Notes

Developer Resources

Tap into the powerful data processing and normalization capabilities of the Nuix Engine with our SDKs and developer guides.

Visit Developer Portal

Visit the Community

Join Nuix employees and other Nuix customers in discussion, sign up for exclusive trainings, and give feedback on our products.

Join Today