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Two government reviews of digital records management forced a UK government agency to take a hard look at how it stored, used, and managed its data. Marlize Palmer, the agency’s Head of Library and Archive Services, used Nuix eDiscovery technology to get a handle on the unmanageable “morass of data” that it had accumulated over the years in network shares, mailboxes, and other locations. Over a four-week period in 2016, the agency’s Knowledge and Information Management (KIM) team indexed more than 22 million items.

This made it possible to:

  • Provide nearly 70,000 items for solicitor review
  • Minimize the time and effort required to respond to critical information requests including those from the Independent Inquiry into Child Sexual Abuse (IICSA)
  • Meet the impending European Union General Data Protection Regulation (EU GDPR) requirements
  • Manage information for transfer to The National Archives.

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